LICENSED MASSAGE THERAPIST, ROCKEFELLER HEALTH AND MEDICAL
Multi-State Licensed Massage Therapist with 8 years experience working in medical office spaces, with highly trained health and medical teams. Experienced in the practice of empathy based service, managed consultations with patients to recognize their needs and their pain points, and provided them with skilled techniques for immediate relief.
ASSISTANT MANAGER OF THE ACOUSTIGUIDE AUDIO GUIDE TOUR DEPARTMENT: GUGGENHEIM MUSEUM, THE METROPOLITAN MUSEUM OF ART, THE FRICK COLLECTION
As the Assistant Manager, I had two roles in the museum.
1. To lead. team of twenty plus employees from recruiting to training for multiple sites distribution operations.
2. Was the business representative in the development of the mobile audio tour application, where I:
*Participated in the daily Scrums and Sprint Planning meetings.
*Strategized user interface for Audio Guide Tours, which involved servicing over 700 hundred visitors daily.
*Identified our visitor's needs and opportunities through data analysis, interviews, observation, walkthrough and research through Quantitative and Qualitative methods.
*Translated requirements to technical details to build and validate user stories around the application and communicate them effectively.
*Logged and Document daily numbers of inventory and distribution.